What does a passenger service agent do?
Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding.
Why do you want to work as a passenger service agent?
SUGGESTED ANSWER: “I am someone who takes great pride in my work and I prefer to work in a customer-facing role where providing great service is important. I get the most job satisfaction from working as part of a wider team where brand reputation is vital.
How do I prepare for an airline customer service interview?
General passenger service agent interview questions
- How would you describe yourself in three words?
- What is your strongest skill as a passenger service agent?
- What is your weakest skill as a passenger service agent?
- Why do you want to job?
- Why did you want to become a passenger service agent?
What is a passenger service?
Passenger Services means the organisation and handling of passengers, their luggage and their vehicles between the carrying waterborne vessel and the shore, and also includes the processing of personal data and the transport of passengers inside the relevant passenger terminal; Sample 1.
What is PSA in airport?
Airline passenger service assistants ensure that passengers, and their luggage, get on the right flight. They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.
What are skills for airport passenger service agent?
You’ll need:
- customer service skills.
- to be thorough and pay attention to detail.
- the ability to work well with others.
- sensitivity and understanding.
- patience and the ability to remain calm in stressful situations.
- the ability to accept criticism and work well under pressure.
- excellent verbal communication skills.
How do you think you will contribute to our team?
Examples of the Best Answers
- Example Answer #1. I can contribute my ability to streamline office processes.
- Example Answer #2. I will bring my unique visioning ability to your company.
- Example Answer #3. My previous work experience includes innovation in many areas, including strategies for more effective teamwork.
How would you describe yourself in 3 words?
Example answers for “Describe yourself in 3 words”
- “I’d describe myself as driven, communicative and reliable.
- “I’m organized, patient and helpful.
- “First, I’m passionate.
- “The first word I’d use to describe myself is approachable.
- “Enthusiastic, confident and friendly are three words I’d pick to describe myself.
What is the role of PSA in airport?
State authority claims – treating illegal entry of travelers without a visa/resident permit, public duty.
What are the duties of airport service agent?
Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.
What is the interview process like for a passenger service agent?
Hiring managers typically start an interview with general questions aimed to get to know you. The more they understand your personality and work ethic, the easier it is for them to determine your cultural fit with their company. Here are some general questions you may receive as a passenger service agent:
What does an airport passenger service agent do?
I Want To Pass My Interview! As an airport passenger service agent, you are the first point of contact for all passengers who are wishing to fly with the airline.
What are the working hours of an airline passenger service agent?
Airports are usually open 24 hours a day, 7 days a week. The working schedule of a passenger service agent will usually reflect this, as they may work rotating shifts. Passenger service agents should expect to work night shifts, during holidays, and throughout weekends.
What does a passenger service supervisor do?
As a passenger service supervisor, passenger service agents will report to you. It is the responsibility of the passenger service supervisor to ensure that duties are delegated to staff and that they are completing their work to an acceptable standard.