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What are the duties and responsibilities of a front desk receptionist?

What are the duties and responsibilities of a front desk receptionist?


  • Greet and welcome guests as soon as they arrive at the office.
  • Direct visitors to the appropriate person and office.
  • Answer, screen and forward incoming phone calls.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

How do you describe a front desk receptionist on a resume?

Receptionists may greet visitors, handle incoming and outgoing correspondence, maintain files and records, perform data entry, maintain office calendars and schedules, keep the office clean, safe and organized and keep office supply inventory fully stocked.

What is front office job description?

Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere. Answer the phone, take messages, and redirect calls to appropriate offices. Organize and maintain files and records; update when necessary. Create and maintain updated documents and spreadsheets.

What is most important in a receptionist role?

The key asset a receptionist must hold is the ability to speak well and convey information clearly. They are also great listeners and will help with whatever is asked of them! They are great at making people feel at ease when entering the business and always finds out all the information possible!

What is the most important skill of a receptionist?

Receptionist duties require equal competence in written, phone and face-to-face communications. Empathy and understanding human behavior are skills the best receptionists excel at.

What should I put on my resume for receptionist?

Make sure you highlight these eight skills on your receptionist resume to stand out from the competition:

  • Communication​​
  • Multitasking.
  • Prioritizing.
  • Organization.
  • Technical skills.
  • Interpersonal skills.
  • Initiative and problem-solving abilities.
  • Dependability.

What is a good objective to put on a resume for a receptionist?

“Seeking a receptionist position with Key and Note where I can harness my seven years of experience, familiarity with Microsoft Office and administrative skills to create a workplace that is more effective and efficient.”

What is the role of reception?

Receptionist Job Responsibilities: Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.

What is the difference between receptionist and front desk?

A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations. With that said, there can be a lot of overlap between the two positions.

What are the 4 qualities of a good receptionist?

7 Qualities to Look for in a Good Receptionist

  • A Positive Attitude. A person’s attitude will always shine through.
  • The Right Technical Skills.
  • Organizational Prowess.
  • Multitasking Skills.
  • Tech-Savvy & Ability To Integrate With Your Industry Software.
  • High Emotional Intelligence.
  • Dependability and Consistency.

What are basic reception duties?

How do you handle front desk calls?

Ask for permission first and give them the option to leave a voicemail message. Also, when releasing the call, thank the caller to show that their time is respected. When a caller is speaking, listen to them say without interruptions. Always state your name before asking for the person that the call is for.