How can I communicate with NHIF?

How can I communicate with NHIF?

The telephone contacts of NHIF offices in Nairobi are Toll-Free 0800 720 601, (020) 2723255/56, (020) 2714793/94, and (020) 2722527. The Fax details are (020) 2714806. The email address of the National Hospital Insurance Fund for inquiries is [email protected] and for complaints is [email protected].

How can I call NHIF customer care?

The telephone contacts of NHIF offices in Nairobi are Toll Free 0800 720 601, (020) 2723255/56, (020) 2714793/94 and (020) 2722527. The Fax details are (020) 2714806. The email address of National Hospital Insurance Fund for enquiries is [email protected] and for complaints is [email protected].

Are NHIF offices open?

The official working hours are standard for all our offices and are from 8am-5pm, Monday to Friday.

Where is NHIF head office?

Nairobi, KenyaNational Hospital Insurance Fund / Headquarters

How can I update my NHIF details online?

Visit www.nhif.or.ke. Sign in at the self-service portal. To register, you will need to have your NHIF card number, also use your email address and your phone number to register. Fill in the details, save and then submit.

Are NHIF offices open on Saturdays?

No, NHIF offices do not open on weekends (Saturday and Sunday) and national holidays.

How can I change my hospital in NHIF?

Change Choosen Hospital

1. Login to Web/Mobile App or via USSD.
2. Click ‘Change Facility’
3. Select Member/Dependant.
4. Select County.
5. Select Hospital in selected County.
6. Submit to Save Change of Hospital.

Can I apply for NHIF at Huduma Center?

NHIF individual registration can be done at any NHIF branches or at any Huduma Center. One enjoys the benefits after the payment of 3 months contribution and after a period of 60 days.

How do I know if my NHIF is active?

How to Check Your NHIF Status Via SMS

1. Go to your phone’s main menu and tap on the messaging icon.
2. Once the messaging application opens, compose a new SMS.
3. Type ID, add space, and then type your ID number or passport number on the message space.
4. Send the message to 21101.

How do I know if my NHIF is active online?

Steps on how to check NHIF Status online:

1. Visit www.nhif.or.ke.
2. Sign in at the self-service portal.
3. To register, you will need to have your NHIF card number, also use your email address and your phone number to register.
4. Fill in the details, save and then submit.

How can I change my NHIF hospital by phone?

How To Change NHIF Outpatient Hospital Facility Via Ussd Code

1. Dial *155#
2. Choose your preferred language i.e option 1: English or option 2: Kiswahili.
3. Select option 3: ‘Other services’
4. Enter your ID number.
5. Select option 3: ‘Change outpatient facility’
6. Choose option 1 which indicates your current facility.

How can I change my NHIF outpatient hospital via SMS?

How To Change NHIF Outpatient Hospital Facility Via NHIF App

1. Download and install the NHIF available from the Playstore.
2. Click on ‘Other Services’
3. Enter your ID number.
4. Click ‘Request OTP’ so as to receive code via SMS.
5. Enter the code.
6. Click on ‘Login’
7. Click on ‘Change outpatient facility’