Can I recall a DHL shipment?
If you’ve already sent the package, there is no way to cancel or refund your DHL Express shipment. DHL Express does not support canceling shipments. If you’ve never given DHL Express the package to ship, DHL Express will not charge you for the printed label or the shipment itself.
How do I speak to someone at DHL Express UK?
HOW CAN WE HELP YOU?
- Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day.
- 02476 937 770.
- Other ways to get in touch.
Can I track exactly where my DHL package is?
Online Tracking Services No account, no password required. You just need the waybill number(s). The tracking results provide real-time details of your shipment’s progress as it speeds through the DHL network. You’ll see each specific location and the reason your shipment is being handled via time stamps.
How do I know if DHL lost my package?
You can contact them by calling (800) 225-5345. The customer care representatives will ask you for more information. Be ready to disclose the tracking ID number, the name of the person who sent the parcel, or the original shipping address.
Can I cancel DHL shipment online?
You can cancel the shipment in MyDHL+ if it is: Not already within the scheduled pickup time. For a date in the future.
Can I get a refund from DHL?
In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose “Request a Refund” from the Main Menu.
How do I contact DHL Customer Service?
(800) 225-5345DHL / Customer service
How do I contact DHL by phone UK?
02476 937 770. Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this.
Why is my DHL tracking not updating?
If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.
What do I do if my package hasn’t arrived DHL?
Contact customer service If the delivery status of your package remains unclear, be sure to contact us straight away. When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging.
Does DHL refund money?
Automated DHL refunds for every late delivery If DHL makes a delivery later than their commitment time, DHL will refund/credit your shipping account with the shipping charges. However, the catch is that DHL does not make the process of laying claims to these refunds easy.