How do I report a BT landline fault?
Text PHONE to 61998 (charges may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
Why is my BT player not working?
This has been corrected, you’ll need to restart your BT TV and Hub. If it isn’t working right away, check for a software update in the BT TV settings and lastly try launching the BT player. This will refresh your entitlement and should get the TV service working again.
How do I contact BT by phone?
179 359 6931BT Group / Customer service
What are Openreach responsible for?
Openreach is an independent division of BT group that was established in 2006 and runs the UK’s phone line-based broadband infrastructure. They’re responsible for the copper wires and fibre cables that connect homes and businesses to local exchanges.
Why isn’t my landline working?
Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If the dial tone returns it means the previous wall jack is damaged or defective.
How do I get my BT player to work?
Re: My BT Player Or Entertainment Channels Not Working
- To do this, press the Home (or YouView) button and go to Settings > Signal & Connection > Broadband Connection.
- The status will be connected; the box will automatically try to reconnect if there’s no connection available.
What is BT faults phone number?
0800 800 150, free of charge, 24 hours a day.
How do I speak to a human at BT?
If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150….You can call 0800 443 311 to get through to an automated phone line which you can use to:
- Pay your bills.
- Find out call charges and balance.
- Set up or manage your direct debit.
Can I contact Openreach directly?
Alternatively you can call us on 0800 023 2023 (option 1).
What is the difference between BT and Openreach?
Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses.