Is there a cancellation fee at Videotron?

The cancellation fee is calculated according to the remaining number of months on the 24 months contract. For example, if you get a $780 rebate on the retail price of the device with the $79.95 monthly plan and decide to cancel the service after 12 months, you will have to reimburse $390.

Table of Contents

Can I cancel a Videotron contract?

For Videotron equipment sold with Take-back Credit: you must repay the entire credit based on the date you terminate the contract (see the explanation in section 15.4). For Videotron equipment not returned at the end of the contract: you must reimburse the value of the equipment (see Schedule A).

How can I check my Internet contract?

You can check your contract status by asking your provider – over the phone or livechat – or by logging into your account online. You may also be able to find your contract end date via your provider’s app (if you have downloaded it), by checking a bill, or looking through correspondence with your provider.

Can I cancel Helix?

To the extent there is a conflict between the terms of the Product Warranties and these Terms, the terms of the Product Warranties will govern with respect to Products purchased from Helix. Cancellations. Orders may be cancelled at anytime prior to the order being shipped/packaged for shipping.

How do I complain to Videotron?

Call Customer Service at 514 380-7000 / 1 800 561-4248. Ask questions or explain the matter to the Videotron Business Customer Service agent who answers your call.

Can I cancel my broadband contract if it’s slow?

Remember, your broadband service must be of satisfactory quality, as described, and fit for purpose. This means that if your broadband speed is much slower than it should be, you may be able to claim compensation or cancel the contract without penalty.

How do I change my Helix channel?

Changing the channels in your plan

Log in to My Account and select the Services & equipment section (on mobile, tap the My Account tab at the top of the page to display the sections).
Under Helix Services and Manage your TV, click on the Choose your channels link.

How do I change channels on Videotron?

Changing TV Channels 101

Press the MENU button on the Videotron remote control.
Go to the Live Stream TV menu and select “Change my channels”.
Enter your Administrator PIN.
Select Package Channels.
Check and uncheck the channels you want to add or remove.
Verify and confirm.

Is Videotron faster than Bell?

Across both 3G and 4G, Bell tops our latest download speed results from October, with average speeds of 27.11 Mbps. Videotron takes second place, scoring 17.67 Mbps, closely followed by Telus, Rogers and Freedom, which scored 16.16 Mbps, 14.59 Mbps and 13.58 Mbps respectively.

How do I complain about internet speed?

How to complain about broadband

Speak to your provider. The first step is to get in touch with your provider’s customer service and make them aware of the issue.
Escalate the broadband complaint.
Accept the resolution or request a deadlock letter.
Complain to the ombudsman.